Contact Info

Family

Member service contact information

Your time is valuable to us.

To serve you more efficiently, please have you loan account number when you call and include it on all written correspondence. We encourage your questions, comments and suggestions.

Contact our servicing department for information regarding general loan information, making a payment, setting up auto debit payments, tax and insurance questions, and payoff quotes.  

Online payment and loan information is also available through eStatus Connect. See Loan Information for more details and first-time user instructions.

Planning to move your home? Please contact Member Service as soon as possible to obtain valuable information on the home relocation process.


Member Service Hours:
Monday-Friday
8:30 am to 5:30 pm (CST)
Email
Toll Free: 866-310-2143
Fax: (210) 258-1154
Postal Delivery:
Credit Human
PO Box 721
San Antonio, TX 78293-0721
Overnight Delivery:
Credit Human
1717 N Loop 1604 E, Suite 300
San Antonio, TX 78232

For insurance claim checks, please contact Credit Human’s Insurance Servicing Center
Toll free: 844-352-0698
Fax: 602-648-8320